Frequently Asked Questions (FAQs)

Welcome to the Cassia Nature FAQ page. Here you'll find answers to the most common questions about our products, orders, shipping, and customer service.

Orders

How do I place an order?

Simply browse our products, add your selected items to your cart, and proceed to checkout. Once your payment has been successfully completed, you will receive an order confirmation by email.

Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it.

Please contact us as soon as possible at support@cassianature.com.

Once an order has been dispatched, it can no longer be cancelled.

I didn't receive my order confirmation email.

Please check your spam or junk folder.

If you still cannot find the email, contact our customer support and we will be happy to assist you.

Shipping

Where do you ship?

Cassia Nature ships throughout Europe and to most countries worldwide.

Shipping availability depends on local regulations and carrier services.

How much does shipping cost?

Shipping costs are calculated automatically during checkout based on:

• Destination
• Parcel weight
• Shipping method

The exact shipping cost will be displayed before payment.

How long does delivery take?

Delivery times vary depending on your location and the shipping service selected.

Estimated delivery times are shown during checkout and in your shipping confirmation email.

Can I track my order?

Yes.

Once your order has been shipped, you will receive a tracking number (where available) by email.

Do I have to pay customs or import taxes?

Orders shipped outside the European Union may be subject to customs duties, import taxes, or local fees.

These charges are determined by your country's customs authorities and are the responsibility of the customer.

Returns & Refunds

Can I return my order?

Yes.

Eligible products may be returned within the applicable return period, provided they are unused, unopened, and in their original condition.

Please contact us before sending any return.

How do I request a return?

Simply email our customer support with:

• Your order number
• The product you wish to return
• The reason for the return

We will provide you with return instructions.

When will I receive my refund?

Refunds are processed after the returned products have been received and inspected.

Depending on your payment provider, it may take several business days for the refund to appear in your account.

Products

Are your products natural?

Yes.

Cassia Nature carefully selects products made with high-quality natural ingredients.

Individual product pages contain detailed ingredient information.

Are your products vegan?

Many of our products are vegan.

Please refer to each product description for specific information.

Are your products cruelty-free?

Where applicable, this information is clearly indicated on the product page.

How should I store my products?

Store products in a cool, dry place away from direct sunlight, heat, and moisture.

Always follow any storage instructions provided on the product packaging.

Why may natural products vary in colour or scent?

Natural ingredients can vary slightly from batch to batch due to seasonal and botanical differences.

These variations are normal and do not affect product quality.

Can I use your products during pregnancy or while breastfeeding?

If you are pregnant, breastfeeding, have a medical condition, or are taking medication, we recommend consulting your healthcare professional before using any herbal, botanical, cosmetic, or wellness products.

Do your products cure or treat medical conditions?

No.

Cassia Nature products are not intended to diagnose, treat, cure, or prevent any disease.

The information provided on our website is for general informational purposes only and should not replace professional medical advice.

Payments

Which payment methods do you accept?

Available payment methods are displayed securely during checkout and may include:

• Credit and debit cards
• PayPal
• Apple Pay
• Google Pay
• Other local payment options (where available)

Is my payment secure?

Yes.

All payments are processed through secure payment providers using encrypted connections to help protect your personal and financial information.

Account

Do I need an account to place an order?

No.

You may complete your purchase as a guest unless otherwise indicated.

Creating an account allows you to:

• View your order history
• Save your addresses
• Checkout faster in the future

I forgot my password.

Click "Forgot Password" on the login page and follow the instructions to reset your password.

Contact

How can I contact Cassia Nature?

We're always happy to help.

Email: support@cassianature.com

We aim to respond to all enquiries within 1–2 business days.

Still Have Questions?

If you cannot find the answer you're looking for, please contact our customer support team.

We're always happy to assist you and ensure you have the best possible experience with Cassia Nature.