Terms and Conditions
Welcome to Cassia Nature ("we", "our", "us"). These Terms & Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms.
1. Company Information
Cassia Nature is operated in Portugal and complies with the applicable laws of Portugal and the European Union.
Business Information:
- Company Name: Cassia Nature
- Registered Address: Largo Manuel Simões Serôdio , 2350-325
- Email: [support@cassianature.com]
- VAT Number: 51876481
2. Eligibility
By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
3. Products
We strive to ensure all product descriptions, images, ingredients, and pricing are accurate.
However:
- Product images are for illustrative purposes only.
- Natural products may vary slightly in appearance, colour, texture, or scent.
- We reserve the right to modify or discontinue products without notice.
4. Orders
All orders are subject to acceptance and availability.
We reserve the right to:
- refuse any order;
- cancel an order if incorrect pricing or stock errors occur;
- limit purchase quantities.
Once your order is confirmed, you will receive a confirmation email.
5. Prices
All prices are displayed in the selected currency.
Unless otherwise stated:
- EU prices include applicable VAT.
- Orders shipped outside the European Union may be subject to import duties, taxes, customs fees, or local charges, which are the sole responsibility of the customer.
6. Payment
We accept secure payment methods available at checkout.
Payment must be received before an order is dispatched.
7. Shipping
We ship internationally.
Delivery times are estimates only and may vary due to:
- customs clearance;
- courier delays;
- weather;
- local regulations.
Cassia Nature is not liable for delays beyond our reasonable control.
Customers are responsible for ensuring products are permitted for import into their country.
8. Customs & Import Duties
For international orders, customers are responsible for:
- customs duties;
- import taxes;
- brokerage fees;
- local regulatory requirements.
Failure to pay customs charges may result in returned or abandoned shipments. Shipping costs are non-refundable in such cases.
9. Right of Withdrawal (EU Consumers)
If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 days after receiving your order without providing a reason, in accordance with applicable Portuguese and EU consumer protection legislation.
The products must:
- be unused;
- remain unopened;
- be in their original packaging.
Certain products cannot be returned for hygiene or health protection reasons once opened.
10. Returns & Refunds
Customers outside the European Union should contact us before returning any product.
Refunds will only be processed after inspection of returned goods.
Original shipping costs are non-refundable unless required by law.
11. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:
- your order number;
- photographs of the product;
- photographs of the packaging.
We will assess the issue and provide an appropriate solution.
12. Health Disclaimer
Our products are intended for general wellness and cosmetic use unless expressly stated otherwise.
They are not intended to diagnose, treat, cure, or prevent any disease.
Information provided on this website is for informational purposes only and should not replace professional medical advice.
Always consult a qualified healthcare professional before using herbal or natural products if you:
- are pregnant;
- are breastfeeding;
- have medical conditions;
- are taking medication.
13. Allergies
Customers are responsible for reviewing ingredient lists before use.
Cassia Nature is not responsible for allergic reactions resulting from known or unknown sensitivities.
14. Intellectual Property
All content on this website, including but not limited to:
- logos;
- images;
- product descriptions;
- graphics;
- text;
- branding;
is the property of Cassia Nature and may not be copied, reproduced, or distributed without prior written permission.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Cassia Nature shall not be liable for:
- indirect damages;
- incidental damages;
- consequential damages;
- loss of profits;
- business interruption arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the relevant order.
16. Privacy
Your personal information is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
17. Force Majeure
Cassia Nature shall not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:
- natural disasters;
- pandemics;
- strikes;
- transportation disruptions;
- governmental actions;
- cyberattacks.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Portugal, without regard to conflict of law principles.
Nothing in these Terms affects any mandatory consumer rights available under the laws of the customer's country of residence where such rights cannot legally be excluded.
19. Dispute Resolution
Consumers residing within the European Union may use the appropriate Alternative Dispute Resolution (ADR) bodies where applicable.
Whenever possible, disputes should first be resolved through direct communication with Cassia Nature.
20. Changes to These Terms
We reserve the right to amend these Terms at any time.
Updated versions will be published on this website with the revised effective date.
Continued use of the website constitutes acceptance of the updated Terms.
21. Contact
For any questions regarding these Terms & Conditions, please contact:
Cassia Nature
Email: [support@cassianature.com]
Last updated: July 2026